Lead Time Policy
At van8 we are committed to providing our customers with high-quality products and services. To ensure transparency and manage expectations, we have established the following lead time policy. Lead times may vary depending on the product, customization, and order volume. Please review the details below.
Standard Lead Times
- 1-2 Weeks:
- Applies to in-stock items with no customization.
- Orders are processed and shipped within 1-2 weeks of order confirmation.
- Off shelf parts like build accessories are sent out in 1-2 days.
- 3-4 Weeks:
- Applies to made-to-order items or products requiring minor customization.
- Orders are processed, produced, and shipped within 3-4 weeks of order confirmation.
- 5-6 Weeks:
- Applies to highly customized items, large orders, or products with extended production times.
- Orders are processed, produced, and shipped within 5-6 weeks of order confirmation.
Factors Affecting Lead Time
- Customization: Personalized or custom orders may require additional time for production.
- Order Volume: Larger orders may take longer to fulfill due to increased production requirements.
- Supplier Delays: Occasionally, delays from our suppliers may impact lead times. We will notify you promptly if this occurs.
- Holidays/Peak Seasons: Lead times may be extended during holidays or peak shopping seasons.
Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with an estimated lead time.
- Production: If your order requires production or customization, our team will begin working on it immediately.
- Shipping: Once your order is ready, it will be shipped, and you will receive a tracking number to monitor delivery.
Expedited Options
If you need your order sooner, please contact us using our contact page to inquire about expedited processing and shipping options. Additional fees may apply.
Delays and Communication
In the rare event of a delay, we will notify you as soon as possible and provide an updated estimated delivery date. We appreciate your understanding and patience in such situations.
Contact Us
If you have any questions about lead times or your order status, please don’t hesitate to reach out on our contact page.
Thank you for choosing van8. We value your business and are dedicated to delivering your order as quickly and efficiently as possible!
Note: This lead time policy is subject to change without notice. Please check our website for the most up-to-date information.